Frequently Asked Questions

Biothane is a brand name for a durable, synthetic material commonly used as an alternative to leather. It is made from a polyester webbing that is coated with a flexible, waterproof polyurethane (PU) or polyvinyl chloride (PVC) layer. This combination makes Biothane strong, flexible, and easy to clean, making it an ideal material for various applications, especially in industries like pet products, equestrian gear, and outdoor equipment.

Key features of Biothane include:


: Biothane is strong and resistant to wear and tear. It is also resistant to stretching, which makes it reliable for items like dog leashes, collars, harnesses, and tack.


: Unlike leather, Biothane doesn’t absorb water, making it ideal for use in wet or muddy conditions. It is easy to clean with just soap and water.


: Biothane is simple to care for and doesn’t require conditioning like leather. It won’t dry out, crack, or fade easily.


: As a synthetic material, Biothane is a popular choice for those seeking cruelty-free and animal-friendly alternatives to leather.


: Biothane comes in a range of colors, textures, and widths, offering flexibility for different uses, including pet collars, harnesses, belts, leashes, and even as straps in industrial applications.

In short, Biothane is a versatile, long-lasting, and low-maintenance material, offering many of the benefits of leather without the upkeep or environmental impact.

Cleaning Biothane is relatively simple and requires only a few basic steps. Here’s how to clean it properly:


: For light cleaning, simply use a damp cloth or sponge with mild soap and water to wipe away dirt, debris, or stains. Biothane is water-resistant, so this step should be sufficient for everyday cleaning.


: If the item is particularly dirty, you can use a gentle soap (like dish soap or a mild detergent). Avoid harsh chemicals or solvents as they can damage the material over time.


: For tougher dirt or grime, use a soft brush, such as a toothbrush, to scrub the surface gently. Be sure to avoid abrasive materials that could scratch the surface of the Biothane.


: After cleaning, rinse the item thoroughly with water to remove any soap residue. This will help maintain the integrity of the Biothane.


: Allow the item to air dry completely. Avoid using heat sources like hairdryers or heaters, as high temperatures could cause damage.


: To keep the material looking new, you can occasionally use a Biothane-friendly conditioner (often a vinyl conditioner) to help maintain its appearance and flexibility.

By following these steps, you can ensure that your Biothane products remain in great condition.

Biothane is a durable and strong material, specifically designed to withstand wear and tear, which makes it a popular choice for dog leashes, collars, and harnesses. However, while Biothane is tough, whether your dog can break it depends on factors like the dog's size, strength, and behavior.

Here are some points to consider:


: If your dog is an aggressive chewer, there's a chance they could damage the Biothane, especially at seams or where attachments like buckles are located. While Biothane itself is resistant to tearing, chewing can still result in visible damage or breakage.


: Larger, stronger dogs may exert more force on their leash or collar, which could lead to wear over time. However, Biothane is still much stronger than many other materials, so it is unlikely to break under normal conditions.


: The strength of the Biothane can also depend on the thickness and quality. Higher-quality, thicker Biothane will be more resistant to damage and breaking.

In summary: While Biothane is highly durable, if your dog is prone to excessive chewing or pulling, you should monitor the product for wear and tear. If needed, you could reinforce or replace parts of the gear, or opt for Biothane products with thicker construction for added durability.

Our current processing time is typically between 10 to 15 business days. Please note that this timeframe may vary depending on the specifics of your request. We appreciate your patience and will ensure to keep you updated throughout the process.

Tracking numbers are generated and sent out as soon as the order is placed. You will receive an email with the tracking details, allowing you to monitor the progress of your shipment in real-time.


We apologize for any inconvenience caused. If your order is incorrect, please reach out to our customer support team as soon as possible with your order details. We will assist you in resolving the issue promptly, whether it involves a replacement, exchange, or any other necessary steps to correct the order

Our products are handmade with care and designed to last, but we understand that occasional issues may arise. That’s why we offer a warranty covering issues such as buckles, snaps, or trigger snaps breaking, as well as rivets, D-rings, or O rings snapping.

The warranty does not cover damage caused by dogs, horses, or humans during everyday use. This includes finish wearing on hardware, marks left on biothane from hardware, color changes from sun exposure, or damage caused by biting, chewing, scratching, or dropping.

If your product experiences a covered issue, we’ll be happy to replace it. Please email us at thehoneystoneco@gmail.com with photos and a description of the issue.

At The Honey Stone Co., we want you to be completely satisfied with your purchase. If you’re unhappy with your product, we do offer returns or exchanges.

You have 30 days from the delivery date to initiate a return or exchange. Please note that we must receive your item in its original condition before issuing a refund or processing an exchange. Shipping costs for returns or exchanges are the responsibility of the customer.

Due to the custom nature of our products, any personalized or customized items are not eligible for returns or exchanges unless there is a defect or issue with the workmanship.

We are not responsible for lost or stolen packages. If your package goes missing, please contact the shipping company directly to resolve the issue.

If you have any concerns or need assistance, don’t hesitate to reach out to us. We’re here to help! Email us anytime at thehoneystoneco@gmail.com.

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