Our shipping fee is flat rate $5.99!

We provide tracking emails via our shipping service. However, once your item has been marked as in transit and delivered, it is out of our hands and any further issues would need to be resolved with the USPS.

We aim to provide shipment from our company within 7-10 business days after payment is received. This does not include transit time from us to you once the order has shipped.

**Honey Stone Co. is not responsible for international and/or custom charges, orders marked as delivered by the USPS you have not received or any lost/damaged packages in the mail. For these issues, you will call your local USPS branch of the free US Postal Service number at 1-800-275-8777**

Our current processing time is 7-10 business days. All of our products are handmade specifically for you!

Yes! We take pride in our craftsmanship and strive for your satisfaction.

LIMITED WARRANTY: While we aim for perfection, we acknowledge that unforeseen circumstances may occur. Therefore, we provide a warranty to cover specific instances such as: - Buckles/snaps/trigger snaps breakage - Rivets, D-rings, or O rings snapping/breaking However, please note that damages resulting from everyday use by dogs, horses, or humans are not covered under this warranty. This includes but is not limited to: - Finish wearing on hardware - Marks left on biothane from hardware - Color changes due to sun exposure - Damage from biting, chewing, scratching, or dropping - Hardware bending from horses pulling. For any issues or concerns regarding warranty claims, we are here to assist you. Please reach out to us via email at thehoneystoneco@gmail.com. Please be advised that we are not liable for any stolen or lost packages. In such cases, we recommend contacting the shipping company directly for assistance.Thank you for your understanding and continued support of our small business!

Biothane pet gear offers a winning combination of durability and style, making it a popular choice among pet owners who want reliable products that can withstand their furry friend's adventures. Whether it's a leash, collar, or harness, keeping your biothane gear clean is essential for maintaining its quality and longevity. Fortunately, cleaning biothane is a simple process that anyone can do at home. Here's a step-by-step guide on how to keep your biothane gear looking its best:

*1. Soap and Water:* One of the easiest ways to clean biothane is with regular soap and water. Start by filling a basin or sink with warm water and add a small amount of mild soap or detergent. Dip a soft cloth or sponge into the soapy water and gently scrub the biothane surface, paying extra attention to any areas with dirt or stains. Once you've cleaned the entire surface, rinse the gear thoroughly with clean water to remove any soap residue.

*2. Dishwasher:* For those with multiple biothane items to clean or who prefer a more hands-off approach, the dishwasher can be a convenient option. Before placing your biothane gear in the dishwasher, ensure that all hardware, such as buckles and D-rings, is fastened securely to prevent them from getting caught or damaged during the wash cycle. Use the top rack of the dishwasher and select a gentle cycle with no heat drying. Once the cycle is complete, remove the gear and allow it to air dry completely before using it again.

*3. Rinse After Water Activities:* While biothane is waterproof and highly resistant to water damage, it's still important to rinse off your gear after your pet has been in the ocean, lake, river, or pool. Saltwater, chlorine, and other chemicals can potentially affect the hardware over time, so a quick rinse with clean water helps to remove any residue and prolong the life of your gear. After rinsing, allow the gear to air dry thoroughly before storing it away.

*4. Rust Prevention:* While biothane itself is not prone to rust, the hardware used in pet gear may be susceptible to corrosion if exposed to moisture for extended periods. To prevent rust from forming on the hardware, it's essential to care for your gear properly. After cleaning and rinsing your biothane gear, ensure that it is completely dry before storing it away. Regularly inspect the hardware for any signs of rust or corrosion, and if necessary, use a rust remover or lubricant to protect the metal components.

In conclusion, cleaning biothane pet gear is a straightforward process that can be done using simple household items. Whether you prefer the traditional soap and water method or opt for the convenience of the dishwasher, regular cleaning and maintenance will help keep your biothane gear looking and performing its best for years to come. By following these cleaning tips and practicing proper care, you can ensure that your pet's gear remains durable, stylish, and ready for all of life's adventures.

Due to the personalized nature of our items, we regret to inform you that we do not offer returns or exchanges. We kindly ask that you carefully review your order before placing it to ensure accuracy. **It is your responsibility to measure your pets neck accordingly. We do not accept returns for incorrect sizing. Please contact us via our chat box or email if you need assistance in sizing your pet.

Please contact us via our chat box or email if you need assistance in sizing your pet.

Whether you're selecting a collar or a leash, finding the perfect fit requires a bit of measurement and consideration.

*Collar Sizing:*

1. *Measurement:* Use a flexible measuring tape to wrap around your dog's neck, ensuring a snug fit. Remember, you want it to be snug but not too tight. To ensure proper breathing room, insert three fingers between the tape and your dog's neck.

2. *Final Measurement:* Once you have the measurement, note the size. This will be the circumference of your dog's neck, which you can use to select the appropriate collar size.

3. *Consider Adjustability:* If you're opting for a non-adjustable collar, make sure the size you choose based on your measurement allows for comfortable wear and easy breathing.

*Leash Length:*

1. *4-Foot Leash:* Ideal for keeping your dog close in social gatherings or high-traffic areas. The shorter length provides optimal control and ensures your dog stays by your side.

2. *5-Foot Leash:* Perfect for casual walks in the park or neighborhood strolls. It offers a bit more freedom while still keeping your dog within reach and under control.

3. *6-Foot Leash:* Great for hiking adventures or training sessions where you need extra space for movement. The longer length allows your dog to explore while still maintaining control and safety.