Refund policy

Thank you for choosing The Honey Stone Co. for your handmade and customizable products! We take pride in our craftsmanship and strive for your satisfaction.

REFUND POLICY: Due to the personalized nature of our items, we regret to inform you that we do not offer returns or exchanges. We kindly ask that you carefully review your order before placing it to ensure accuracy.

LIMITED WARRANTY: While we aim for perfection, we acknowledge that unforeseen circumstances may occur. Therefore, we provide a warranty to cover specific instances such as: - Buckles/snaps/trigger snaps breakage - Rivets, D-rings, or O rings snapping/breaking However, please note that damages resulting from everyday use by dogs, horses, or humans are not covered under this warranty.

This includes but is not limited to: - Finish wearing on hardware - Marks left on biothane from hardware - Color changes due to sun exposure - Damage from biting, chewing, scratching, or dropping - Hardware bending from horses pulling

For any issues or concerns regarding warranty claims, we are here to assist you. Please reach out to us via email at thehoneystoneco@gmail.com. Please be advised that we are not liable for any stolen or lost packages. In such cases, we recommend contacting the shipping company directly for assistance.

Thank you for your understanding and continued support of our small business!