At The Honey Stone Co., we want you to be completely satisfied with your purchase. If you’re unhappy with your product, we do offer returns or exchanges.
You have 30 days from the delivery date to initiate a return or exchange. Please note that we must receive your item in its original condition before issuing a refund or processing an exchange. Shipping costs for returns or exchanges are the responsibility of the customer.
Due to the custom nature of our products, any personalized or customized items are not eligible for returns or exchanges unless there is a defect or issue with the workmanship.
At The Honey Stone Co., we want you to be completely satisfied with your purchase. If you’re unhappy with your product, we do offer returns or exchanges.
You have 30 days from the delivery date to initiate a return or exchange. Please note that we must receive your item in its original condition before issuing a refund or processing an exchange. Shipping costs for returns or exchanges are the responsibility of the customer.
Due to the custom nature of our products, any personalized or customized items are not eligible for returns or exchanges unless there is a defect or issue with the workmanship.
Our products are handmade with care and designed to last, but we understand that occasional issues may arise. That’s why we offer a warranty covering issues such as:
- buckles, snaps, or trigger snaps breaking
- Rivets, D-rings, or O rings snapping.
The warranty does not cover:
- Damage caused by dogs, horses, or humans during everyday use.
This includes:
- Finish wearing on hardware
- Marks left on biothane from hardware
- Color changes from sun exposure, or damage caused by biting, chewing,
- Scratching, or dropping.
If your product experiences a covered issue, we’ll be happy to replace it. Please email us at thehoneystoneco@gmail.com with photos and a description of the issue.
Our products are handmade with care and designed to last, but we understand that occasional issues may arise. That’s why we offer a warranty covering issues such as:
- buckles, snaps, or trigger snaps breaking
- Rivets, D-rings, or O rings snapping.
The warranty does not cover:
- Damage caused by dogs, horses, or humans during everyday use.
This includes:
- Finish wearing on hardware
- Marks left on biothane from hardware
- Color changes from sun exposure, or damage caused by biting, chewing,
- Scratching, or dropping.
If your product experiences a covered issue, we’ll be happy to replace it. Please email us at thehoneystoneco@gmail.com with photos and a description of the issue.
We are not responsible for lost or stolen packages. If your package goes missing, please contact the shipping company directly to resolve the issue.
If you have any concerns or need assistance, don’t hesitate to reach out to us. We’re here to help! Email us anytime at thehoneystoneco@gmail.com.
We are not responsible for lost or stolen packages. If your package goes missing, please contact the shipping company directly to resolve the issue.
If you have any concerns or need assistance, don’t hesitate to reach out to us. We’re here to help! Email us anytime at thehoneystoneco@gmail.com.
Biothane is a durable, synthetic material made to resemble leather but with many advantages, including water resistance, ease of cleaning, and long-lasting strength. It's commonly used for things like dog leashes, horse tack, belts, and other outdoor gear. Here’s a guide to properly care for Biothane products:
1. Cleaning
Biothane is very easy to clean and maintain. It doesn’t absorb moisture, which makes it resistant to mold and bacteria, but it still requires regular cleaning to keep it in good condition.
- Regular cleaning: Use a soft cloth or sponge and warm, soapy water to wipe down the Biothane. Mild dish soap or a gentle detergent works well. Avoid harsh chemicals or cleaners with alcohol, as they could damage the material.
- Stubborn dirt or stains: For tougher stains, you can use a soft brush (such as an old toothbrush) to scrub the surface. For deeper cleaning, a diluted solution of water and vinegar can help.
- Rinse thoroughly: After cleaning, rinse off any soap or cleaner with clean water to prevent residue build-up.
2. Drying
Biothane is waterproof, so it will not absorb water. However, after cleaning or exposure to rain, it's a good idea to dry it to prevent any build-up of moisture on the surface.
- Air dry: Simply hang the item or lay it flat to dry. Avoid using heat sources like direct sunlight or hair dryers, as excessive heat may cause the material to warp or degrade over time.
- Avoid wringing: Don’t twist or wring Biothane products to remove water, as this could distort their shape.
3. Storage
Proper storage can help extend the life of Biothane items. When not in use, store your Biothane products in a cool, dry place away from direct sunlight and heat sources.
- Avoid folding or creasing: If possible, avoid folding or storing Biothane items in ways that could create permanent bends or creases in the material.
- Store flat or hung: For leashes or straps, hanging them up is the best option. For larger items like harnesses or tack, you can store them flat.
4. Conditioning and Maintenance
Unlike leather, Biothane does not require oiling or conditioning to maintain its flexibility and strength. However, if you feel it needs to look shinier or more polished, you can use a mild, non-abrasive synthetic leather cleaner or conditioner designed for synthetic materials.
- Use sparingly: Apply a small amount of conditioner using a soft cloth, and gently buff the surface. This is optional, as Biothane is already highly durable and does not require much maintenance.
5. Preventing Damage
Although Biothane is tough, it’s still important to take care to prevent physical damage.
- Avoid sharp objects: While Biothane is resistant to wear and tear, sharp objects (like knives or jagged rocks) can still cut or scratch the surface. Always be cautious when using it in rough environments.
- Check for wear: Regularly inspect your Biothane items for signs of damage, such as cracks, tears, or loose stitching (if applicable). While it’s very strong, prolonged exposure to extreme conditions or heavy use could cause stress on the material.
6. Dealing with Odors
Biothane is resistant to odor buildup, but if your item does start to smell, it can be cleaned effectively to eliminate the odor.
- Wash thoroughly: Clean the item using warm, soapy water and allow it to dry completely. This should remove any lingering smells.
- Use baking soda: For persistent odors, sprinkle baking soda on the Biothane surface, let it sit for a few hours, and then wipe it off with a damp cloth.
7. Repairing
While Biothane is highly durable, minor repairs can sometimes be needed.
- For small cuts or tears: Use a synthetic leather repair kit or contact cement to bond any tears. Ensure the surface is clean and dry before applying the adhesive.
- For hardware issues: If the buckles, rivets, or snaps on your Biothane item are damaged, they can usually be replaced, just as with traditional leather gear.
Conclusion
Biothane is a low-maintenance, durable material that can last for years with proper care. Regular cleaning, proper storage, and a little attention to detail can keep your Biothane items looking great and performing well for a long time.
If you're using Biothane for outdoor activities like hiking, horseback riding, or dog walking, you’ll appreciate how easy it is to maintain compared to leather, and how well it stands up to the elements!
Biothane is a durable, synthetic material made to resemble leather but with many advantages, including water resistance, ease of cleaning, and long-lasting strength. It's commonly used for things like dog leashes, horse tack, belts, and other outdoor gear. Here’s a guide to properly care for Biothane products:
1. Cleaning
Biothane is very easy to clean and maintain. It doesn’t absorb moisture, which makes it resistant to mold and bacteria, but it still requires regular cleaning to keep it in good condition.
- Regular cleaning: Use a soft cloth or sponge and warm, soapy water to wipe down the Biothane. Mild dish soap or a gentle detergent works well. Avoid harsh chemicals or cleaners with alcohol, as they could damage the material.
- Stubborn dirt or stains: For tougher stains, you can use a soft brush (such as an old toothbrush) to scrub the surface. For deeper cleaning, a diluted solution of water and vinegar can help.
- Rinse thoroughly: After cleaning, rinse off any soap or cleaner with clean water to prevent residue build-up.
2. Drying
Biothane is waterproof, so it will not absorb water. However, after cleaning or exposure to rain, it's a good idea to dry it to prevent any build-up of moisture on the surface.
- Air dry: Simply hang the item or lay it flat to dry. Avoid using heat sources like direct sunlight or hair dryers, as excessive heat may cause the material to warp or degrade over time.
- Avoid wringing: Don’t twist or wring Biothane products to remove water, as this could distort their shape.
3. Storage
Proper storage can help extend the life of Biothane items. When not in use, store your Biothane products in a cool, dry place away from direct sunlight and heat sources.
- Avoid folding or creasing: If possible, avoid folding or storing Biothane items in ways that could create permanent bends or creases in the material.
- Store flat or hung: For leashes or straps, hanging them up is the best option. For larger items like harnesses or tack, you can store them flat.
4. Conditioning and Maintenance
Unlike leather, Biothane does not require oiling or conditioning to maintain its flexibility and strength. However, if you feel it needs to look shinier or more polished, you can use a mild, non-abrasive synthetic leather cleaner or conditioner designed for synthetic materials.
- Use sparingly: Apply a small amount of conditioner using a soft cloth, and gently buff the surface. This is optional, as Biothane is already highly durable and does not require much maintenance.
5. Preventing Damage
Although Biothane is tough, it’s still important to take care to prevent physical damage.
- Avoid sharp objects: While Biothane is resistant to wear and tear, sharp objects (like knives or jagged rocks) can still cut or scratch the surface. Always be cautious when using it in rough environments.
- Check for wear: Regularly inspect your Biothane items for signs of damage, such as cracks, tears, or loose stitching (if applicable). While it’s very strong, prolonged exposure to extreme conditions or heavy use could cause stress on the material.
6. Dealing with Odors
Biothane is resistant to odor buildup, but if your item does start to smell, it can be cleaned effectively to eliminate the odor.
- Wash thoroughly: Clean the item using warm, soapy water and allow it to dry completely. This should remove any lingering smells.
- Use baking soda: For persistent odors, sprinkle baking soda on the Biothane surface, let it sit for a few hours, and then wipe it off with a damp cloth.
7. Repairing
While Biothane is highly durable, minor repairs can sometimes be needed.
- For small cuts or tears: Use a synthetic leather repair kit or contact cement to bond any tears. Ensure the surface is clean and dry before applying the adhesive.
- For hardware issues: If the buckles, rivets, or snaps on your Biothane item are damaged, they can usually be replaced, just as with traditional leather gear.
Conclusion
Biothane is a low-maintenance, durable material that can last for years with proper care. Regular cleaning, proper storage, and a little attention to detail can keep your Biothane items looking great and performing well for a long time.
If you're using Biothane for outdoor activities like hiking, horseback riding, or dog walking, you’ll appreciate how easy it is to maintain compared to leather, and how well it stands up to the elements!
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